Privacy Policy - Yawakili

1. Introduction

Yawakili ("we," "us," or "our") operates the Yawakili legal practice management software and website (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service.

2. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

2.1 Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Firm/company name
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data
Payment information (processed securely through third-party providers)

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Legal Case Data

As a legal practice management software, we process data related to legal cases, client information, and legal documents. This data is considered highly confidential and is protected under the highest security standards in accordance with legal professional obligations.

3. Use of Data

Yawakili uses the collected data for various purposes:

To provide and maintain our Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

4. Legal Basis for Processing Personal Data Under Kenyan Law

Under the Data Protection Act, 2019 of Kenya, we process Personal Data on the following legal bases:

Performance of a contract: Processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract.
Legal obligations: Processing is necessary for compliance with a legal obligation to which we are subject.
Legitimate interests: Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.
Consent: You have given consent to the processing of your Personal Data for one or more specific purposes.

5. Retention of Data

Yawakili will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

For legal practitioners: Case-related data will be retained in accordance with legal record-keeping requirements as stipulated by the Law Society of Kenya and applicable court rules.

6. Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Kenya and choose to provide information to us, please note that we transfer the data, including Personal Data, to Kenya and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Yawakili will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

7. Data Security

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We implement the following security measures:

End-to-end encryption for all data transmission
Secure socket layer (SSL) technology
Regular security audits and vulnerability assessments
Access controls and authentication mechanisms
Data backup and disaster recovery procedures
Employee confidentiality agreements and data protection training

8. Your Data Protection Rights Under the Data Protection Act, 2019

Under Kenyan data protection laws, you have certain rights regarding your Personal Data. You have the right to:

Access: Request copies of your Personal Data.
Rectification: Request correction of any information you believe is inaccurate or incomplete.
Erasure: Request erasure of your Personal Data under certain conditions.
Restriction of processing: Request restriction of processing of your Personal Data under certain conditions.
Object to processing: Object to our processing of your Personal Data under certain conditions.
Data portability: Request transfer of the data we have collected to another organization, or directly to you, under certain conditions.
Withdraw consent: Withdraw your consent at any time where we relied on your consent to process your Personal Data.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within 30 days as required by Kenyan law.

9. Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

10. Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

11. Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g., payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

12. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

13. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: info@yawakili.com
By phone: +254 717 622774
By office visit: Corner House 6th Floor, Kimathi Street, Nairobi, Kenya

You also have the right to lodge a complaint with the Office of the Data Protection Commissioner in Kenya if you believe our processing of your Personal Data violates applicable laws.